Customer-oriented working for cleaning and service-voucher companies

Who's on the line?

WHAT DOES THIS CUSTOMER-ORIENTED WORKING FOR SERVICE-VOUCHER COMPANIES TRAINING COVER?

Good communication and customer-friendliness are of crucial importance in the cleaning sector.

As a domestic helper, you are in daily contact with the customer. This makes you the perfect ambassador of your company!

In this training, we discuss service and communication not only in theory. We also look concretely at how you, as a cleaning helper, can ensure good service!

We translate theory into practice with exercises and role-plays.

• Image of the company and your employee
• Communication and its impact
• Perception and behaviour
• Characteristics and tasks of the domestic helper
• Dispute <-> complaint
  • Complaints: types, causes, consequences, how to deal with them
  • Impact of stress on communication and complaint response
• Practical exercises
  • Organisation and approach to the work
  • Communication with internal and external customers
• Personal development plan

NO WORDS, BUT ACTIONS!

• Theoretical introduction (30%) with plenty of practical exercises (70%)
• Every participant receives a certificate of attendance
• Recognition number for service-voucher companies VG_E_06142 (4-hour training)
• Recognition number for service-voucher companies VG_E_06140 (8-hour training)

WHAT DOES THE LAW SAY?

The employer ensures that every worker receives sufficient and appropriate training on the well-being of workers in the performance of their work, specifically focused on their workstation or function. This training is adapted to the evolution of risks and the emergence of new risks and is, where necessary, repeated at regular intervals. (Code, book II, title 3)